Issue:

Major community college network needed an annual graduate follow-up study about the educational experiences and labor market outcomes of the graduates of its seven colleges.

Approach:

Conducted the data collection for six years.

• Main challenge was to achieve a representative response rate required by the network’s state community college board.
• Used experienced, persuasive interviewers to exceed the minimum response rate for each of the seven colleges.
• Team of interviewers used their bilingual capabilities to help respondents with English language barriers complete the survey.